Frequently Asked Questions
Everything you need to know about your journey to a brighter smile.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 60-day money-back guarantee. If you are not completely satisfied with your results, you can return the product within 60 days of receipt for a full refund of the purchase price, minus shipping and handling.
Are your products safe for tooth enamel?
Yes, our whitening formulas are specifically designed to be enamel-safe and effective. We prioritize dental health while delivering professional-grade whitening results at home.
Can I use Smileactives with dental work?
Our products are generally safe for use on caps, veneers, and crowns; however, whitening products will only lift stains from artificial surfaces and will not whiten them beyond their original shade.
How do I manage my subscription?
You can easily pause, skip, or cancel your subscription at any time by logging into your account portal or by contacting our customer support team directly.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure digital payment options like PayPal and Apple Pay.